1. Wrong Product or Missing Items

Inspection Responsibility

When your parcel is delivered, you are responsible for carefully checking all contents, including bubble wrap and any other packaging materials. Small items, including saline or disposable items, may be placed inside the packaging.

Acknowledgment

By accepting the parcel, you confirm that you are responsible for inspecting all items before throwing away any packaging materials.

Verification Process

We keep video records of our packing process. If you report a missing or incorrect item, we will review our records. If we confirm that an error was made on our side, we will offer either a replacement or a refund.

Evidence Requirement

To process a claim, you must provide an unboxing video that clearly shows the issue.

2. Damaged Products

Notification Timeline

Any issue involving damaged products must be reported within thirty (30) days of delivery by contacting sales@1stopfiller.com. Claims submitted after this period will not be accepted.

Required Evidence

A clear photograph or video of the damaged product must be provided. The evidence will be reviewed by our team and, where applicable, by the manufacturer.

Resolution

If the damage is confirmed to have resulted from manufacturing or shipping, we will either replace the product or refund the product cost. For approved replacements, we will cover the shipping fees.

3. Buyer’s Simple Remorse

Eligibility

Refunds based on buyer’s remorse may be considered only if the return request is submitted within thirty (30) days of delivery.

Condition of Products

Returned products must be unopened, unused, undamaged, and kept in their original packaging. If these conditions are not met, the return will be rejected.

4. Product Expiration

Expiration Policy

Products with more than three (3) months of remaining shelf life at the time of delivery are considered valid. Refunds or replacements will not be provided for products that expire after being kept by the customer for an extended period.

5. Delivery Issues

Recipient’s Absence

It is the customer’s responsibility to be available to receive the delivery or to reschedule delivery directly with the carrier if unavailable. Refunds or replacements will not be issued when a package is returned because the recipient was unavailable.

Customs Delays or Issues

Customers are fully responsible for resolving customs-related matters, including providing required documentation and paying any applicable duties, taxes, or fees.

Options for Stuck Packages

• Reshipment: Customers may request one (1) free reshipment.
• Store Credit: If customs issues remain unresolved, a refund may be issued in the form of store credit.

Subsequent Issues

If a package is held by customs multiple times, we reserve the right to change shipping providers or limit refunds to store credit only.

6. Duplicate Payments or Orders

If duplicate payments or duplicate orders are made, one payment will be refunded as store credit unless otherwise agreed.

In the case of duplicate orders, one order will be shipped while the other order will be held until the customer confirms how they wish to proceed.

7. Refunds for Defective Products

Partial Damage

For orders where only part of the order is damaged, refunds will apply only to the affected items. Full supporting documentation, including photos or videos, is required.

Refund Process

Refunds will be issued to the original payment method unless the customer requests an alternative refund method.

8. Refunds to Bank Accounts

Accuracy Requirement

Customers must make sure that all bank account details provided for refunds are accurate and complete.

Responsibility

We are not responsible for refunds sent to the wrong account where the error was caused by incorrect details provided by the customer.

Verification

We may request additional information if any discrepancy is found during the refund process.