Terms of service

Last Updated: October 6, 2026

These Terms of Service (the “Terms”) govern your use of 1StopFiller.com and purchases made through our Website or other authorised sales channels.

Read these Terms and the applicable supporting policies before placing an Order. We recommend retaining a copy for your records.

Nothing in these Terms excludes rights, remedies, or liabilities that cannot lawfully be excluded or restricted.

1. About Us

1StopFiller.com is operated by STBRUNO GLOBAL TRADING – FZCO, registered in the United Arab Emirates.

In these Terms, “we,” “us,” “our,” and “Seller” refer to that company.

We operate the Website, administer Orders and payments, provide customer support, and arrange fulfilment through relevant suppliers and service providers.

2. Definitions and Scope

The following definitions apply:

  • Buyer, you, or your: The individual or legal entity placing an Order. A person ordering for an organisation confirms that they are authorised to act on its behalf.

  • Website: 1StopFiller.com.

  • Products or Goods: Medical aesthetic, beauty, skincare, and related goods offered through the Website.

  • Order: Your request to purchase Products through the Website, an official invoice, or another authorised sales channel.

  • Contract: The purchase agreement formed when we accept your Order under Section 4.

  • Business Buyer: A Buyer purchasing in connection with a trade, business, or profession.

  • Consumer: An individual purchasing outside their trade, business, or profession who qualifies as a consumer under applicable law.

  • Dispatch: Physical handover to a carrier or entry into onward transportation. Internal preparation or label creation alone does not establish Dispatch.

  • Delivery: Physical receipt by you or your designated recipient, subject to applicable law.

These Terms operate together with the following policies made available before purchase:

  • Shipping Policy; and

  • Refund, Return, Replacement & Cancellation Policy.

Our Privacy Policy separately explains our handling of personal information.

Where provisions conflict, the following order of priority applies:

  1. Mandatory applicable law.

  2. Expressly agreed written Order-specific terms.

  3. These Terms.

  4. The supporting policies.

A general exclusion cannot remove an express delivery guarantee or an agreed commitment to include duties and taxes.

Terms proposed by a Buyer apply only where we expressly accept them in writing.

3. Professional Eligibility and Buyer Compliance

Our Website is primarily directed to licensed healthcare professionals, authorised clinics, and businesses legally entitled to purchase the relevant Products.

Products restricted to professional use are not offered for unauthorised personal use or self-administration.

A training certificate alone does not establish legal authority to purchase, prescribe, administer, resell, or distribute a regulated Product.

Your Responsibilities Before Ordering

Before purchasing, establish whether the specific Products may lawfully be purchased, imported, received, possessed, and used in the destination country.

If you intend to resell or distribute them, confirm that those activities are also permitted.

You must:

  • check the regulatory status of each relevant Product;

  • confirm your legal eligibility to purchase and receive it;

  • obtain required licences, prescriptions, import permits, and other authorisations;

  • check applicable storage, handling, administration, resale, and distribution requirements; and

  • consult the relevant local authority where a requirement is unclear.

By ordering, you confirm that:

  • you have checked the requirements applicable to your purchase;

  • you hold the qualifications and permissions required for your intended activities;

  • information and documents supplied to us are accurate, complete, and current;

  • you will comply with applicable legal requirements; and

  • you will promptly disclose changes or restrictions that may affect lawful fulfilment.

Product Availability and Verification

A Product listing, available shipping option, successful payment, or accepted Order does not establish regulatory approval or permission to import or use a Product.

Approval in one country does not establish approval elsewhere.

We may request professional registration, business information, import permissions, or other relevant documents. Our checks do not replace your responsibility to establish the requirements applicable to you.

Orders for restricted professional-use Products are subject to the required eligibility checks before approval and supply. Where a prescription or other verification is legally required, supply will not proceed without it.

We may pause, decline, or cancel an Order where:

  • eligibility cannot be established;

  • required documents are unavailable;

  • information is inaccurate or misleading; or

  • lawful supply cannot be confirmed.

Where your failure to satisfy an applicable requirement causes additional costs, you may be responsible for reasonable, documented costs directly resulting from that failure, to the extent permitted by law.

Refunds and replacements remain subject to the applicable policies, express shipping commitments, and mandatory law.

This section does not transfer our legal obligations to you or exclude responsibility for our own breach.

Where unrestricted Products are lawfully sold to a Consumer, applicable consumer rights remain available. Describing a purchase as professional does not override the Buyer’s legal status.

4. Orders and Contract Formation

Product listings invite you to submit an Order. They are not an unconditional commitment to supply.

The purchase process is as follows:

  • Submitting an Order constitutes an offer to purchase under these Terms.

  • An automated acknowledgement confirms receipt and does not alone constitute acceptance.

  • We accept an Order when we expressly confirm acceptance in writing or Dispatch the Products, whichever occurs first.

  • Required eligibility and regulatory checks must be completed before supply.

Before acceptance, we may decline an Order because of stock availability, payment problems, material listing errors, delivery restrictions, or regulatory requirements.

Payments received for an Order we decline will be refunded, subject to binding legal restrictions on the funds.

If a Product is unavailable, we will explain the available options. A different Product or materially different specification will not be substituted without your agreement.

Check your Order carefully and contact us promptly if any information needs correction.

5. Product Information and Availability

We aim to provide accurate Product descriptions, quantities, specifications, and prices.

Products supplied must correspond with the description and specifications agreed when the Contract is formed.

Please note:

  • Manufacturers may update packaging, labels, or presentation.

  • Market-specific packaging may differ.

  • Variations must not materially change the agreed Product or compromise required labelling, safety information, or conformity.

  • Relevant market-specific specifications or reduced shelf life will be disclosed before purchase.

  • Photographs are illustrative; written specifications and expressly agreed details form part of the Product description.

  • Availability may change before acceptance.

Regulatory status depends on the Product and destination. We will not knowingly fulfil an Order where supply would be unlawful.

These Terms do not authorise supply contrary to applicable restrictions or approval requirements.

6. Prices and Charges

Prices are stated in the currency displayed on the Website or specified in your quotation or invoice.

Before you submit an Order, we will disclose:

  • Product prices;

  • shipping charges;

  • taxes collected by us; and

  • other charges payable to us.

Where a charge cannot reasonably be calculated in advance, its calculation basis will be explained.

Import duties, destination taxes, and clearance charges depend on the selected shipping service, as described in Section 10.

Bank transfer fees and currency-conversion charges imposed by your financial provider are separate from our prices unless expressly agreed otherwise.

Prices may change for future purchases. The price of an accepted Order will not be increased without your agreement.

If a material pricing error is identified before acceptance, we will explain the corrected price and allow you to proceed or cancel.

7. Payment

Unless alternative arrangements are agreed in writing, full payment in cleared funds is required before Dispatch.

When making payment:

  • follow the instructions issued for your Order;

  • include the correct Order or invoice reference;

  • pay the full amount due; and

  • do not deduct bank fees or anticipated store credit without our authorisation.

A transfer receipt can assist verification but does not replace confirmation that funds have cleared.

Incomplete or unmatched payments may delay processing while we seek clarification.

Nothing in this section excludes a right of withholding or set-off that cannot lawfully be restricted.

Bank Transfer Fee Support

Subject to assessment and approval:

Transfer amount Potential support
Below USD 300 Not eligible
USD 300–800, inclusive Up to USD 30 in store credit towards documented transfer fees
Above USD 800 Store credit covering the full eligible documented transfer fee

To request support:

  • submit evidence within thirty (30) days of the transfer;

  • ensure it identifies the transfer amount, date, and fee; and

  • include the relevant Order or invoice number.

Support will not exceed the eligible fee actually paid. Currency-exchange losses are excluded unless otherwise agreed.

For another payment currency, eligibility will be assessed using the USD equivalent recorded for the Order.

Approved support is provided as store credit rather than cash reimbursement. Applicable redemption conditions will be disclosed.

This benefit does not replace any monetary refund required by law.

8. Our Role and Fulfilment Partners

Our activities include:

  • operating the Website;

  • administering Orders and confirming payments;

  • providing customer support; and

  • arranging fulfilment with suppliers and logistics partners.

We do not manufacture Products or provide clinical services.

Products may be Dispatched from facilities in South Korea or other locations identified for the Order. Fulfilment may involve separate consignments or a regional logistics hub.

Using independent suppliers, warehouses, or carriers does not remove our contractual obligations or responsibilities imposed by law.

Responsibilities for sale, distribution, importation, traceability, and Product safety depend on the actual transaction and supply arrangements.

9. Delivery

Available delivery methods, charges, and estimated periods are stated at checkout, in our Shipping Policy, or in a written quotation.

Delivery periods are estimates unless expressly guaranteed. Where processing and transit periods are stated separately, consider both when estimating arrival.

Buyer Responsibilities

You must:

  • provide a complete and accurate delivery address;

  • supply current contact details;

  • monitor available tracking;

  • arrange for receipt;

  • respond reasonably to carrier and customer-support requests; and

  • report delivery problems promptly.

We remain your contact for assistance with delivery concerns.

Where we need stock confirmation, documents, or another decision, we may request a response within twenty-four (24) hours to maintain the anticipated processing schedule. A later response may delay fulfilment.

Separate Shipments and Delivery Problems

An Order may be sent in separate consignments where appropriate. Additional shipping charges require your agreement before being incurred.

Where an inaccurate address, unjustified refusal, or failure to provide required information causes additional costs, we may recover reasonable, documented costs where legally permitted.

Chargeable redelivery costs will be explained before arrangements are made.

A tracking status alone does not prevent investigation where receipt is disputed.

Applicable rights relating to delayed or failed Delivery remain unaffected.

10. Customs, Duties and Import Requirements

Shipping Services Excluding Import Charges

Where disclosed before purchase, you are responsible for destination duties, taxes, and clearance charges excluded from the Order total.

Shipping Services Including Import Charges

Where a selected service expressly includes customs clearance, duties, or import taxes, we are responsible for the services and charges covered by that commitment.

If a carrier requests payment of an included charge:

  • contact us promptly;

  • provide the payment notice and shipment reference; and

  • provide proof of payment if you have already paid.

We will assess the notice and arrange payment or reimbursement of a verified charge covered by the service.

Regulatory Permissions

Before purchasing, check the destination country’s requirements for the specific Products and obtain permissions that are legally your responsibility.

Provide accurate recipient information and documentation required from you for lawful clearance.

Tax-inclusive shipping or customs support does not provide regulatory approval or replace a required licence, prescription, or import permit.

Importer-of-record arrangements must reflect the actual shipment and applicable law. We remain responsible for our express commitments and obligations legally imposed on us.

Customs Delays or Refusals

Authorities may inspect, delay, restrict, or refuse a shipment.

We will assess:

  • the reason for the action;

  • applicable shipment requirements;

  • each party’s responsibilities;

  • the selected shipping service;

  • any express delivery guarantee; and

  • legally required remedies.

A customs event does not automatically eliminate refund or replacement rights. Purchasing shipping does not excuse a Buyer’s failure to obtain permissions legally required from them.

11. Receipt, Inspection and Storage

Inspect your delivery promptly for:

  • missing or incorrect Products;

  • visible damage;

  • compromised packaging or seals; and

  • concerns affecting Product condition or identity.

Follow the reporting procedure in our Refund, Return, Replacement & Cancellation Policy.

Where reasonably available, provide:

  • your Order number;

  • a description of the issue;

  • photographs of Products and packaging;

  • relevant batch or lot information; and

  • the Delivery date.

Retain affected Products and relevant packaging for investigation. Do not use or resell a Product suspected to be damaged, defective, or compromised.

Prompt reporting assists investigations. Signing for a parcel, opening its outer carton, or failing to identify a hidden defect immediately does not waive rights that cannot lawfully be excluded.

After receipt, follow Product labelling and manufacturer requirements for storage and handling.

12. Temperature-Sensitive Products

Temperature-sensitive Products must be prepared and transported using arrangements appropriate to their documented requirements.

Insulated packaging and cooling materials are used where required.

The condition of an ice pack alone does not establish whether a Product is suitable for use. Assessment must consider Product requirements and available shipment information.

If you suspect a temperature-related concern:

  • separate the Product from stock intended for use or resale;

  • follow its labelled storage requirements;

  • contact us promptly with shipment details; and

  • do not use or distribute it until suitability has been established.

This section does not exclude responsibility for inadequate packaging, unsuitable transport, or Products supplied in a compromised condition.

13. Cancellations, Returns, Refunds and Replacements

Our Refund, Return, Replacement & Cancellation Policy explains eligibility, procedures, evidence requirements, and processing periods.

Order Changes and Cancellation

Submit requests promptly. Changes may become impractical once fulfilment progresses.

Applicable statutory cancellation and withdrawal rights remain unaffected.

Returns

Our voluntary thirty-day return offer applies only to eligible general cosmetics and non-injectable skincare.

Botulinum toxin products, dermal fillers, other injectable Products, and sterile professional-use Products are excluded from voluntary change-of-mind returns, even if unopened.

These commercial exclusions do not remove statutory rights where they apply.

For qualifying Consumers, the Refund Policy explains statutory withdrawal periods, return costs, procedures, and lawful exceptions. Eligible EU distance purchases generally carry a fourteen-day withdrawal period, subject to applicable exceptions.

Rights concerning defective, incorrect, or misdescribed Products are separate from change-of-mind returns.

Refunds and Replacements

  • Claims are assessed against the Contract, applicable policies, and mandatory law.

  • Store credit will not replace a monetary refund that must legally be provided.

  • Any deduction must be lawful, supported, and explained.

  • Replacement arrangements must meet requirements applicable to the Product and destination.

Contact us for the appropriate return instructions before sending Products. Administrative authorisation does not prevent valid exercise of statutory rights.

14. Product Quality, Professional Use and Safety

Supplied Products must match the Contract and satisfy applicable legal requirements.

A manufacturer’s warranty supplements rather than replaces rights available against us.

Professional Responsibilities

We do not provide:

  • medical advice;

  • prescribing services;

  • clinical training; or

  • patient-specific treatment recommendations.

Website information and support communications do not replace professional judgement or official Product information.

The treating professional is responsible for patient assessment, informed consent, lawful administration, and appropriate follow-up.

We do not guarantee a specific clinical or aesthetic result. An adverse outcome alone establishes neither a Product defect nor user error; concerns require evidence-based assessment.

Safety Reporting and Product Concerns

Report suspected defects, authenticity concerns, or adverse incidents promptly, with relevant Product and batch information.

Avoid providing identifiable patient information unless necessary and through an agreed secure channel.

We will cooperate with relevant suppliers and authorities where required, including safety notices and recalls.

Business Buyers must:

  • maintain legally required traceability records;

  • cooperate with relevant investigations and corrective action;

  • follow applicable recall and safety instructions; and

  • stop using or distributing affected Products where required.

15. Title and Risk

Ownership transfers when full payment has been received and the Products have been identified to the Contract.

Risk of loss or damage transfers on physical Delivery to you or your designated recipient, subject to mandatory legal rules.

For Consumer purchases, handover to a carrier appointed by us does not constitute Delivery to the Consumer. Different arrangements involving a carrier independently commissioned by the Consumer are governed by applicable law.

Transfer of risk does not remove remedies for defects or non-conformity existing at Delivery.

16. Liability

Each party remains responsible for its own conduct and legal obligations.

To the extent legally permitted, we are not responsible for loss caused by:

  • incorrect storage or handling after Delivery;

  • misuse or unauthorised administration;

  • inaccurate or misleading information supplied by the Buyer;

  • failure to obtain permissions legally required from the Buyer; or

  • unlawful resale or distribution.

These exclusions apply only to the extent that the relevant conduct caused the loss. They do not exclude responsibility where our breach contributed to it.

For Business Buyers, indirect or consequential commercial losses are excluded to the extent permitted by law, including indirect losses associated with business interruption or cancelled appointments.

Nothing excludes or restricts liability for:

  • fraud or fraudulent misrepresentation;

  • death or personal injury caused by negligence;

  • mandatory Product liability; or

  • another liability that cannot lawfully be excluded or limited.

Mandatory Consumer rights and express refund, replacement, and delivery commitments remain unaffected.

17. Events Beyond Reasonable Control

Performance may be affected by events that could not reasonably be prevented, including:

  • severe weather or natural disasters;

  • substantial transportation disruption;

  • government restrictions;

  • widespread service failures; or

  • comparable events beyond reasonable control.

Where an event affects your Order, we will take reasonable steps to limit its effect and communicate material changes.

This provision does not permit indefinite retention of payment for Products we cannot supply. Applicable cancellation and refund rights continue to apply.

18. Promotions and Sale Orders

Promotions apply during their stated periods and are subject to disclosed conditions.

Unless expressly stated otherwise:

  • advertised eligibility and minimum-purchase requirements apply;

  • offers depend on available stock;

  • discount codes cannot be combined;

  • amendments to confirmed sale Orders may not be operationally possible; and

  • refunds for discounted Products reflect the amount actually paid, plus other amounts refundable under applicable law.

A promotional gift expressly included in an accepted Order forms part of that Order.

Discretionary extras and special requests are not guaranteed unless confirmed.

High demand may affect processing estimates. Material changes affecting an Order will be communicated.

Promotional conditions do not remove defect remedies or other mandatory rights.

19. Reviews and Submitted Content

Reviews must reflect genuine experiences.

Submitted content must not include:

  • unlawful material;

  • threats or harassment;

  • confidential information;

  • another person’s personal information without appropriate permission; or

  • material infringing another party’s rights.

We may moderate content that breaches these requirements. Reviews will not be removed merely because they are negative or presented in a misleading manner.

By submitting a review directly to us, you grant non-exclusive, royalty-free permission to reproduce it in connection with our business, subject to applicable privacy and advertising law.

We will not change its meaning or suggest an endorsement you did not provide.

Reviews submitted through independent platforms are also governed by their rules.

Separate consent or other required permission will be obtained for promotional use of identifiable photographs, videos, or testimonials.

20. Website Use and Intellectual Property

You must not:

  • use the Website unlawfully or fraudulently;

  • submit false documents or impersonate another person;

  • interfere with Website security or functionality;

  • access systems or information without authorisation; or

  • introduce malicious software or harmful material.

Website content, branding, and materials belong to us or their respective rights holders.

You may use them to browse and make lawful purchases. Other commercial reproduction or use requires appropriate permission.

Access may be restricted where reasonably necessary to address misuse, security threats, or legal requirements. Restrictions do not remove obligations relating to existing Orders.

21. Personal Information

Personal information is handled under our Privacy Policy and applicable data-protection law.

Where necessary and lawful, information may be shared with relevant:

  • payment providers;

  • fulfilment partners;

  • carriers;

  • verification providers; and

  • competent authorities.

Disclosure may support Order administration, eligibility checks, Delivery, or regulatory compliance.

Accepting these Terms does not alone constitute consent to optional marketing.

22. Governing Law and Disputes

These Terms are governed by the laws of the United Arab Emirates, subject to mandatory laws applicable to the transaction.

For a complaint, provide:

  • your Order number;

  • a clear description of the concern;

  • relevant supporting information; and

  • the resolution requested.

We will investigate and seek an appropriate resolution.

Proceedings may be brought before a court with jurisdiction under applicable law.

Consumers are not required to surrender mandatory protections or rights to bring proceedings in a legally available forum.

23. Changes and General Provisions

We may revise these Terms for future transactions. Updated versions will display a revised date.

The version available when your Order was placed governs that purchase unless a change is required by law or expressly agreed with you.

Later changes do not retrospectively remove agreed rights.

If a provision is invalid or unenforceable, the remaining provisions continue to apply to the extent legally possible.

Failure or delay in enforcing a right does not amount to waiver.

These Terms, applicable supporting policies, and expressly agreed Order-specific terms form the agreement for your purchase.

This provision does not exclude liability for misleading statements or representations that cannot lawfully be excluded.

24. Mobile Terms of Service

This section applies where 1StopFiller offers an SMS or text-messaging programme operated by STBRUNO GLOBAL TRADING – FZCO.

Enrolment and Consent

Where you separately enrol and provide the required consent, you may receive recurring messages from or on behalf of 1StopFiller at the mobile number supplied.

Messages may be sent using automated technology.

Depending on the programme selected, messages may include:

  • Order updates;

  • account or service alerts;

  • promotions and special offers; and

  • shopping or cart reminders.

Consent applies only to the programme and purposes disclosed when you enrol. Where legally permitted and covered by valid consent, messages may be sent even if your number appears on a Do Not Call registry.

Participation is voluntary. Consent to promotional text messages is not a condition of purchase.

Charges and Frequency

We do not charge a separate subscription fee for the messaging service.

Your wireless provider’s message and data charges may apply. Message frequency varies according to the programme and your interactions.

Check your mobile plan for applicable charges.

Opting Out and Assistance

You may unsubscribe using the instructions included in the message, such as replying STOP where supported or selecting an available unsubscribe link.

A single confirmation message may be sent after an opt-out. Further programme messages will stop, except where you initiate communication or separately provide valid permission to re-enrol.

Separate programmes may have separate opt-out procedures where permitted by law. A broader withdrawal request will be respected where legally required.

For assistance, follow the HELP instructions supplied by the programme or email sales@1stopfiller.com.

Mobile Numbers and Service Changes

Provide an accurate mobile number and notify us if it changes or is no longer under your control.

If you wish to receive messages at a new number, a new enrolment or consent may be required.

We may change or discontinue programme features, sending numbers, or messaging arrangements, subject to applicable notice and legal requirements.

Changes requiring fresh consent will not be implemented solely on the basis of continued use.

Delivery and Privacy

Wireless carriers are not responsible for delayed or undelivered messages.

To the extent permitted by law, we do not guarantee uninterrupted messaging or timely delivery. These limitations do not remove responsibility that cannot lawfully be excluded.

Personal information associated with messaging programmes is handled under our Privacy Policy.

25. Contact Us

For questions about these Terms, purchases, Delivery, or complaints, contact:

Detail Information
Website 1StopFiller.com
Operating company STBRUNO GLOBAL TRADING – FZCO
Email sales@1stopfiller.com
Telephone +370 617 46717
WhatsApp +370 617 46717

Include your Order number where relevant.

Contact us for the correct return destination before sending Products. A business or administrative office address is not automatically a return address.