Terms of service
These Terms of Service set out the conditions that apply when a Buyer uses the website, places an order, purchases goods, or agrees to purchase goods through the website.
Definitions
Buyer
“Buyer” means the individual or legal entity that purchases, places an order for, or agrees to purchase goods through the website.
Conditions
“Conditions” means these Terms of Service, together with any additional policies published on the website, including but not limited to the Shipping Policy and the Refund, Return, and Replacement Policy.
Goods
“Goods” means medical aesthetic, beauty, skincare, or related products manufactured and supplied by licensed third-party manufacturers.
Price
“Price” means the total cost of the goods, excluding delivery charges, packaging costs, insurance, customs duties, taxes, bank fees, or any other ancillary charges.
Seller
“Seller” means STBRUNO GLOBAL TRADING – FZCO, the entity operating this website and providing administrative, coordination, payment-confirmation, and customer-support services. The Seller does not manufacture, verify, inspect, or physically distribute goods.
Conditions
These Terms form the entire agreement between the Buyer and the Seller regarding the use of the website and the placement of orders.
Any terms submitted or proposed by the Buyer are expressly excluded unless they are accepted in writing by the Seller.
Placing an order constitutes an offer to purchase under these Terms.
Acceptance of delivery constitutes acceptance of these Terms.
Price
Prices are those displayed on the website or stated in the Seller’s order confirmation.
Delivery fees and any additional or ancillary costs are stated separately.
Payment
All invoices must be paid in full without deduction, withholding, set-off, or counterclaim.
Bank Transfer Fees Support Policy
- Transfers between $300–$800 may be supported up to $30 as store credit.
- Transfers exceeding $800 may be fully supported through store credit.
- Transfers below $300 are not eligible for bank transfer fee support.
- Proof of bank fees must be submitted within thirty (30) days.
Professional Use and Buyer Eligibility
Products are intended exclusively for licensed healthcare professionals, authorised clinics, and certified distributors.
The Buyer confirms that they are legally permitted to purchase, import, possess, and use the products in their jurisdiction.
The Buyer is solely responsible for maintaining all licences, permits, certifications, qualifications, or authorisations required under applicable law.
Limitation of Seller’s Role
The Seller’s role is strictly limited to:
- website operation;
- order processing;
- payment confirmation;
- customer support;
- coordination with manufacturers and logistics partners.
The Seller:
- does not provide medical advice;
- does not provide training;
- does not verify professional credentials;
- does not accept responsibility for misuse or unauthorised application.
Fulfilment and Shipping
All goods are manufactured, packaged, and shipped directly from licensed facilities located in South Korea or other approved jurisdictions.
The Seller does not import, store, or distribute goods locally in the United Arab Emirates.
Temperature-sensitive products are shipped in insulated packaging with ice packs where required.
Medical Disclaimer
Products must be used only by trained and licensed professionals.
The Seller assumes no responsibility for adverse outcomes, injury, loss, damage, or consequences resulting from improper use, lack of professional qualification, or unauthorised application.
Warranties
Goods will match their description at the time of delivery.
Delivery of Goods
Delivery is made to the address provided by the Buyer.
Buyers must monitor tracking information and ensure that someone is available to receive the delivery.
Cross-border purchases may be subject to VAT, duties, customs charges, import taxes, or similar fees, which remain the Buyer’s responsibility.
Where input from the Seller is required, including stock confirmation, Buyers must respond within twenty-four (24) hours to avoid delays.
Claims for missing or damaged items must be submitted in accordance with the timelines and evidence requirements set out in the Refund, Return, and Replacement Policy.
Customs, Import, and Regulatory Compliance
The Buyer is solely responsible for complying with all import, customs, and regulatory requirements applicable in their jurisdiction.
The Seller is not liable for delays, seizures, refusals, restrictions, penalties, or other actions imposed by customs, regulators, or authorities.
Private Clients and Unlicensed Purchases
If a Buyer misrepresents their eligibility, full responsibility rests with the Buyer.
The Seller may cancel or refund such orders at its discretion, subject to applicable fees.
The Seller has no obligation to verify licensure.
Refund, Return, and Replacement
Refunds, returns, and replacements are governed exclusively by the Refund, Return, and Replacement Policy published on the website.
Acceptance of Goods
Buyers must inspect goods immediately upon delivery.
Claims must be submitted within the timelines stated in the Refund Policy.
Failure to submit a claim within the required timelines constitutes acceptance of the goods.
Title and Risk
Risk passes to the Buyer upon delivery.
Title passes to the Buyer once full payment has been received.
Changes to Terms of Service
The Seller may amend or update these Terms at any time.
Continued use of the website constitutes acceptance of any updated Terms.
Reviews
Reviews must be relevant, accurate, respectful, and appropriate.
Submitted content may be used for marketing purposes.
Terms During a Sale
- Sale orders cannot be modified after confirmation.
- Refunds will reflect the discounted price paid.
- Shipping delays may occur during high-demand or promotional periods.
- Free items or special requests are not guaranteed.
Contact Information
| sales@1stopfiller.com | |
| Phone / WhatsApp | +370 629 935 26 |
