Shipping policy

Last Updated: October 6, 2026

This Shipping Policy (the “Policy”) describes how 1StopFiller verifies, processes, dispatches, tracks, and delivers Orders. It also explains available shipping services, delivery protection, import charges, and the responsibilities associated with each service.

Read this Policy alongside our Terms of Service and Refund, Return, Replacement & Cancellation Policy before purchasing.

Nothing in this Policy restricts rights or remedies that cannot lawfully be excluded. Express delivery guarantees and commitments to include duties, taxes, or clearance charges remain applicable to the Orders for which those services were purchased.

1. About This Policy

In this Policy, “we,” “us,” “our,” and “Seller” refer to STBRUNO GLOBAL TRADING – FZCO, the operator of 1StopFiller.com.

This Policy applies to Orders placed through our Website or another authorised sales channel operated by us.

Shipping availability, charges, and estimated periods depend on:

• the destination country and delivery zone;

• the Products and quantities ordered;

• Product-specific handling requirements;

• the fulfilment location; and

• the selected shipping service.

The options displayed at checkout or expressly confirmed in your written quotation apply to your Order.

A service described in this Policy is not necessarily available for every Product or destination.

2. Buyer Eligibility and Local Regulations

Regulated and professional-use Products are supplied only to Buyers legally entitled to purchase and receive them.

General cosmetics and non-injectable skincare may be purchased without professional credentials where the Product and applicable law permit.

Requirements Before Ordering

Before placing an Order, establish whether the specific Products may lawfully be purchased, imported, possessed, and used in the destination country.

You must:

• confirm your eligibility to purchase and receive the Products;

• obtain licences, prescriptions, import permits, or other permissions legally required from you;

• provide accurate purchaser, recipient, and delivery information;

• supply documents reasonably required for lawful fulfilment; and

• disclose restrictions that could affect supply or Delivery.

A Product listing, available delivery option, successful payment, or accepted Order does not establish local regulatory approval or permission to import.

Professional Verification

Orders for restricted professional-use Products require eligibility verification before approval and supply.

For Orders requiring verification, our team will contact you within twenty-four (24) hours after placement to request or confirm the relevant professional information.

We may request professional registration, business details, licences, prescriptions, or other supporting documents appropriate to the Product and destination.

Where a check or prescription is legally required, supply will not proceed without it.

If your eligibility cannot be verified or lawful supply cannot be established, the Order may be suspended or cancelled. Amounts refundable following cancellation will be handled under our Terms and Refund Policy.

Our checks do not replace your responsibility to establish the requirements applicable to your activities.

This section does not transfer our legal obligations to you or exclude responsibility for our breach.

3. Order Confirmation and Processing

After submitting an Order, you will ordinarily receive an email acknowledging receipt and summarising its details.

An automated acknowledgement does not alone constitute acceptance. Contract formation is governed by our Terms of Service.

Standard Processing

Orders are normally processed within one to three (1–3) Business Days after:

• full payment has cleared;

• required eligibility checks are complete;

• necessary documents and delivery details have been received; and

• outstanding Product selections or stock decisions have been resolved.

Processing time is separate from transit time.

For this Policy, Business Days generally mean Monday to Friday, excluding relevant public holidays. Statutory deadlines measured in calendar days remain unaffected.

Delays and Special Orders

Processing may take longer during promotions, unusually high demand, or circumstances affecting stock availability.

Customised, specially sourced, or other special Orders may require additional preparation. Where known, relevant estimates will be disclosed before purchase.

If a material delay arises after acceptance, we will explain the available options.

We will not replace an ordered Product with a materially different Product without your agreement.

Respond promptly when information or a decision is needed to complete fulfilment.

4. Shipping Services and Estimated Times

Services vary by destination, Product, and fulfilment arrangement. The options available for your purchase will be shown at checkout or confirmed in writing.

General Transit Estimates

Delivery category	Service	Estimated transit period
Domestic delivery, where available	Standard	3–5 Business Days
Domestic delivery, where available	Express	1–5 Business Days
International delivery	Standard	3–7 Business Days
International delivery, in eligible destinations	Express	3–5 Business Days

These are general estimates. A period expressly stated for your selected destination and service takes priority.

Domestic delivery means fulfilment within the destination country. A local courier completing the final stage of an international shipment does not make the entire shipment domestic.

How Estimates Apply

• Transit estimates normally begin after Dispatch.

• Add processing time unless the estimate expressly includes it.

• Business Days generally exclude weekends and relevant public holidays.

• Customs inspections, regulatory review, transport disruption, and other circumstances may extend transit.

• Label creation or an Order-status change does not alone establish physical Dispatch.

A delivery guarantee does not guarantee arrival on a particular date unless expressly agreed.

The additional delivery protection provided by Special Logistics is explained in Section 7.

5. Flat-Rate Shipping Charges

Shipping charges are based on the applicable destination zone, quantity tier, and service.

The charge for your Order will be displayed at checkout or stated in your written quotation.

Different rates may apply because of:

• destination and delivery zone;

• quantity ordered;

• selected service;

• oversized or unusually bulky parcels; and

• special packaging or handling requirements.

Charges payable to us will be disclosed before purchase.

If a requested amendment creates an additional charge, we will obtain your agreement before proceeding.

Whether duties, taxes, and clearance charges are included depends on the service purchased.

6. General Shipping Services

FedEx / DHL — Without Cooling Materials

This option applies only where offered and suitable for the Products and destination.

Under this service:

• packaging must meet the Product’s documented transport requirements;

• cooling materials are omitted only where they are unnecessary for the shipment;

• destination duties, import taxes, and clearance charges remain payable by the Buyer where disclosed before purchase; and

• the Buyer must supply documents and permissions legally required from them.

A service without cooling materials will not be used where it conflicts with documented Product requirements.

FedEx / DHL — With Cooling Materials

Where offered and appropriate:

• Products are prepared with suitable insulation and cooling materials;

• packaging must reflect the specific Product’s documented requirements;

• destination duties, import taxes, and clearance charges remain payable by the Buyer where disclosed before purchase; and

• required Buyer documentation and permissions must be supplied.

The condition of cooling materials alone does not establish whether the Products remain suitable for use.

Other General Services and Destinations

For destinations served by another carrier or general shipping option, the available service, charge, and estimated period will be shown at checkout or confirmed in writing.

Unless expressly included, disclosed destination duties, taxes, and clearance charges remain the Buyer’s responsibility.

Responsibility During Transportation

General shipping does not carry the additional Special Logistics guarantee unless expressly stated.

However, handing a parcel to a carrier appointed by us does not automatically end our responsibility for the Order.

Delivery, transfer of risk, and available remedies remain governed by our Terms, this Policy, and applicable law.

7. Special Logistics — Guaranteed Delivery Service

Special Logistics is available for selected Products and destinations.

Included Services and Charges

The service price includes:

• the agreed transportation and Delivery;

• customs-clearance arrangements;

• applicable import duties and taxes; and

• the delivery protection described below.

Shipments may travel through a regional facility or logistics hub before final local Delivery.

You may still need to supply accurate recipient details, identification, or other documents legally required from you.

An inclusive service does not replace professional eligibility, Product approval, or import-permission requirements.

Delivery Guarantee

If Delivery fails for a reason covered by the guarantee, we will arrange a replacement shipment without additional shipping charges.

The guarantee covers failure that is not caused by:

• incorrect information provided by the Buyer;

• unjustified refusal;

• non-collection; or

• failure to satisfy a legal requirement applicable to the Buyer.

A customs-related failure is not automatically excluded. Its cause will be assessed against the service commitment.

Where Reshipment Does Not Resolve the Failure

If Delivery cannot be completed following reshipment, we will refund the amount paid for the undelivered Products and the shipping charge attributable to them.

If no lawful and reasonably viable reshipment can be arranged, we will provide the applicable refund without requiring an unnecessary replacement attempt.

For a wholly undelivered Order, the refund includes the full shipping charge paid for that Order.

Repeated unsuccessful reshipments will not be required. Investigations will not postpone reimbursement beyond a mandatory legal deadline.

Requests for Included Import Charges

If a carrier or authority requests a duty, tax, or clearance payment included in Special Logistics:

• contact us promptly;

• provide the payment notice and shipment reference; and

• provide proof of payment if you have already paid.

We will arrange payment or reimbursement of a verified covered charge.

You will not be required to bear an included charge a second time.

Arrival Dates

This guarantee provides the delivery remedy described above.

Arrival on a particular date is guaranteed only where we expressly agree to a date-specific commitment in writing.

8. Fulfilment Locations, Regional Hubs and Split Shipments

Products may be dispatched from South Korea or another fulfilment location relevant to the Order.

An Order may:

• depart from more than one facility;

• pass through a regional logistics hub;

• arrive in separate parcels;

• use different international and local carriers; and

• receive multiple tracking references.

Separate parcels may arrive on different dates.

We will provide relevant shipment information when available.

Additional shipping costs arising solely from our decision to split an accepted Order will not be imposed without your agreement.

Using third-party fulfilment or logistics partners does not remove our contractual or legal obligations.

9. Packaging and Temperature-Sensitive Products

Preparation and transportation must be appropriate to the Products’ documented requirements.

Packaging may include:

• protective cartons;

• cushioning and impact protection;

• insulation;

• cooling materials; and

• other measures appropriate to the shipment.

Cooling Materials and Product Condition

Ice packs may melt during transit.

Melted ice alone neither proves Product damage nor confirms that the Product remains suitable for use.

Temperature concerns will be assessed using relevant evidence, which may include:

• Product-specific transport and storage requirements;

• shipment information;

• transit duration;

• available temperature records; and

• relevant manufacturer guidance.

Insulated packaging alone will not be treated as proof that required conditions were maintained.

Handling After Receipt

Store Products promptly according to their labelling and manufacturer requirements.

If a temperature-related issue is suspected:

• separate affected Products from usable stock;

• maintain their labelled storage conditions;

• contact us promptly;

• preserve relevant packaging and evidence where reasonably practicable; and

• do not use or distribute the Products until suitability has been established.

This section does not exclude responsibility for unsuitable packaging, inadequate transport arrangements, or Products supplied in a compromised condition.

10. Dispatch and Tracking

Tracking details are provided when available from the relevant logistics partner.

For services involving consolidation, regional hubs, or multiple carriers:

• the first scan may appear after initial Dispatch;

• local tracking may become available after transfer to the final carrier;

• tracking references may change between stages; and

• updates may be intermittent during international movement or clearance.

An absent scan does not necessarily establish that the parcel has not moved. Label creation alone does not confirm physical Dispatch.

If tracking is unclear or appears stalled, contact us with your Order number. We will reasonably assist in checking the shipment.

Respond to legitimate local carrier requests while remaining free to contact us for support.

11. Delivery Address and Recipient Responsibilities

Before ordering, verify that the delivery details include:

• the recipient’s correct full name or business name;

• a complete street address;

• building, unit, or floor information where necessary;

• the correct postal code, city, and country;

• a current telephone number and email address; and

• essential access or delivery instructions.

The designated recipient must be legally entitled to receive the Products.

Address Amendments

Contact us immediately if a correction is necessary.

Changes depend on operational feasibility and carrier acceptance. An amendment is confirmed only when we notify you.

Any additional cost associated with your requested change will be explained before proceeding.

Receiving the Shipment

Arrange for an appropriate recipient to accept Delivery and attend promptly to Products requiring specific storage.

Respond within a reasonable stated period where a carrier requires collection, documents, or another action.

12. Failed Delivery, Refusal and Non-Collection

Delivery may fail because of inaccurate details, recipient absence, access restrictions, refusal, or failure to collect.

We will assess:

• carrier records;

• whether reasonable delivery or collection arrangements were offered;

• whether appropriate notice was provided;

• the reason for refusal or non-collection;

• the purchased shipping service; and

• applicable contractual and legal rights.

If the Buyer’s failure directly causes additional costs, reasonable and documented charges may be recovered where law permits.

Proposed return, storage, or redelivery costs will be explained.

Refusing a parcel does not alone communicate a valid cancellation or statutory withdrawal. Send us a clear statement directly.

Refusal because of a genuinely incorrect shipment or apparent serious damage will not automatically be treated as Buyer fault.

13. Customs and Import Clearance

Customs authorities may inspect shipments, request documentation, delay clearance, or refuse entry.

Buyer Obligations

Before purchasing, establish the Product-specific requirements applicable to your destination and obtain permissions legally required from you.

Provide accurate information and cooperate with lawful requests relating to your obligations.

Our Obligations

We remain responsible for requirements imposed on us by law and the shipping commitments expressly purchased.

Customs descriptions and supporting documents must accurately describe the shipment.

Importer-of-record arrangements must reflect the actual transaction and applicable law.

Shipping Fees and Import Charges

Your payment to us covers the selected shipping service.

Government import duties and taxes are assessed by destination authorities. They are separate from shipping charges and are not additional shipping fees imposed by us.

Authorities may collect charges directly or through a carrier or customs broker. A carrier or broker may also impose separate clearance or handling fees.

Amounts depend on destination rules and the shipment. We do not determine government tax or duty rates.

For services excluding import charges:

• you must pay applicable duties, taxes, and disclosed clearance charges that are your responsibility;

• payment should be made through the requesting authority’s, carrier’s, or broker’s official channels;

• these amounts are separate from shipping already paid to us;

• failure to pay a valid charge may delay clearance or result in return or other action; and

• resulting costs and remedies will be assessed under this Policy, our Refund Policy, and applicable law.

For Special Logistics:

• applicable duties, import taxes, and customs-clearance charges are included and covered by us;

• government charges remain assessed by the relevant authorities;

• we arrange payment of covered amounts; and

• separate requests for included charges should be sent to us for payment or reimbursement assessment.

If a request appears unclear, suspicious, or potentially covered by your service, contact us with the notice and tracking reference before paying.

Responsibility for exceptional costs depends on their cause, the Contract, and applicable law.

Penalties, storage charges, or destruction costs will not automatically be assigned to the Buyer regardless of cause.

14. Customs Refusal, Seizure or Return

Notify us promptly if a shipment is detained, refused, seized, or returned. Include the relevant authority or carrier notice.

We will review:

• the stated reason;

• required permissions and documents;

• whether either party failed an applicable obligation;

• whether recovery or reshipment is lawful and practical;

• the purchased service and guarantee; and

• legally required remedies.

A customs event does not automatically create entitlement to a full refund or result in complete loss of payment.

The Special Logistics guarantee applies where its conditions are satisfied.

Other shipping services are assessed against the Contract and applicable law.

Where missing permissions or inaccurate information legally attributable to the Buyer directly caused failure, lawful and documented costs may affect the available refund.

We will not arrange an unlawful shipping route or require repeated unsuccessful attempts where reimbursement is due.

Refusal to Pay Applicable Import Charges

Where the selected service expressly excludes import charges, valid duties, taxes, and disclosed clearance charges that are your responsibility must be paid.

If your failure or refusal to pay causes delay, abandonment, refusal, or return:

• the resulting failure is not our responsibility to the extent caused by that non-payment;

• free replacement or reshipment is not included for that failure;

• reasonable, documented return, storage, clearance, and redelivery costs may be payable where legally permitted; and

• refusal to pay does not automatically cancel the Order or create a refund entitlement.

Assessment of Customer-Caused Returns

For returns resulting from unpaid applicable import charges, incorrect delivery details, unjustified refusal, or non-collection, a discretionary refund will be assessed after physical receipt and inspection at our designated return facility.

A tracking entry stating “return initiated” or “return to sender” does not establish that the Products have reached us.

Receipt does not automatically guarantee reimbursement. Assessment will consider:

• recovered Products and quantities;

• condition, seals, and remaining shelf life;

• relevant storage and transport requirements;

• eligibility under the Refund Policy; and

• lawful, reasonable, documented deductions.

If a customer-caused shipment is abandoned, destroyed, or otherwise not recovered, no discretionary refund is available under this provision.

These conditions do not override a legally required refund, responsibility for our breach, or an applicable Special Logistics guarantee.

Where valid statutory withdrawal allows proof of return to trigger reimbursement, physical receipt and inspection will not be imposed as additional requirements.

15. Lost Parcels and Disputed Delivery

Contact us where:

• tracking has not progressed beyond the expected delivery period;

• the carrier reports loss;

• tracking shows Delivery but the parcel has not been received; or

• only part of the expected shipment arrives.

Where relevant, check with authorised recipients, reception personnel, or the stated collection location.

We may request reasonable information and obtain carrier evidence to investigate.

A delivery scan does not conclusively establish receipt where a genuine dispute exists.

Where we remain responsible for an undelivered shipment, we will provide the remedy required by the Contract, applicable guarantee, and law.

Carrier investigations do not extend mandatory remedy deadlines.

16. Damage, Incorrect Products and Missing Items

Inspect the parcel and contents promptly after receipt.

Report visible damage, incorrect Products, or missing quantities within fourteen (14) calendar days after Delivery, following our Refund Policy.

This commercial period does not remove longer mandatory rights or valid hidden-defect Claims.

Where reasonably available, provide:

• your Order number;

• the affected Product and quantity;

• photographs of the parcel, label, and Products;

• batch or lot information; and

• a description of the concern.

An unboxing video may assist assessment but is not an automatic condition for a remedy.

Do not use or distribute potentially compromised Products.

Preserve relevant evidence and follow the procedures in our Refund, Return, Replacement & Cancellation Policy.

17. Delivery, Risk and Ownership

Risk of loss or damage transfers on physical Delivery to you or your designated recipient, subject to mandatory legal rules.

Handover to a carrier appointed by us does not alone constitute Delivery to the Buyer.

An arrangement involving a carrier independently commissioned by a Consumer is governed by applicable law.

Ownership transfers according to our Terms of Service.

Transfer of risk does not remove remedies for defects or non-conformity present at Delivery.

18. Events Beyond Reasonable Control

Shipping may be affected by:

• severe weather or natural disasters;

• transportation disruption or strikes;

• government restrictions;

• customs or regulatory intervention; and

• widespread carrier or infrastructure failures.

Where an event materially affects an Order, we will take reasonable steps to reduce its impact and communicate relevant changes.

Estimated periods may need revision. Applicable rights concerning delayed or failed Delivery remain available.

This section does not permit indefinite retention of payment for an Order we cannot deliver or disregard of an express shipping guarantee.

19. Cancellations, Returns and Refunds

Cancellation, return, refund, replacement, and reshipment requests are handled under our Refund, Return, Replacement & Cancellation Policy.

In particular:

• contact us promptly to request cancellation before Dispatch;

• statutory withdrawal, where available, does not depend on discretionary approval;

• obtain the correct return instructions before sending Products;

• voluntary change-of-mind returns apply only to eligible general cosmetics and non-injectable skincare;

• botulinum toxin products, dermal fillers, and other excluded injectable or sterile professional-use Products are not eligible for voluntary change-of-mind returns; and

• voluntary-return exclusions do not remove applicable defect remedies or statutory rights.

The Special Logistics guarantee in Section 7 remains part of the Contract for that service.

Customer-caused returns are subject to Section 14, including its exceptions for mandatory rights and applicable guarantees.

20. Changes to This Policy

Unless a change is legally required or expressly agreed with you, the version available when your Order was placed governs that purchase.

Updates apply to future transactions and display a revised date.

Later changes do not retrospectively remove an agreed shipping service, included charge, or delivery guarantee.

21. Contact Us

For shipping enquiries, tracking assistance, or delivery concerns, contact:

Detail	Information
Website	1StopFiller.com
Operating company	STBRUNO GLOBAL TRADING – FZCO
Email	sales@1stopfiller.com
Telephone	+370 617 46717
WhatsApp	+370 617 46717

Include your Order number and tracking reference where available.

Contact us for the correct return destination before sending Products. An office, supplier, or dispatch facility is not automatically an authorised return address.